Data Deletion Policy
MARG KGB Private Limited | Effective: May 15, 2026 | Updated: May 15, 2026
Your Right to Delete Your Data
You can delete your account and data at any time. Deletion completes within 7 days.
1. How to Request Deletion
Method 1: In-App (Fastest - Instant)
- Open MARG app
- Menu → Settings → Account
- Tap Delete My Account
- Confirm and enter OTP
Timeline: deletion begins immediately and completes within 7 days.
Method 2: Email Request
- Email: delete@margkgb.com
- Subject: Account Deletion Request
- Include full name, registered phone number, and optional reason
Timeline: response within 48 hours; deletion within 7 days.
Method 3: Phone Request
- Call: 1800-XXX-MARG (Mon-Sat, 9 AM - 6 PM IST)
- Select option 4 for Account Deletion
- Verify via OTP
Timeline: deletion begins during the call and completes within 7 days.
Method 4: WhatsApp Request
- WhatsApp: +91-83208-95978
- Message: I want to delete my account
- We guide verification and OTP confirmation
2. What Happens to Your Data
2.1 Data That Gets Deleted
- Account info: phone number, name, email (if provided)
- User content: searches, views, call taps, favorites, reviews, feedback
- App usage data: screens, features, time in app, device info, IP addresses, logs
- Subscription data: status, auto-renewal preferences, saved payment methods
- Communications: support tickets, emails, SMS logs (except OTP logs for security)
2.2 Reviews You Wrote
Default: reviews are anonymized (name removed, text remains).
Option: request full review deletion, which may take up to 14 days.
This preserves honest feedback while protecting your identity. You can choose either option in your deletion request.
2.3 Data We Must Keep (Legal)
- Transaction records kept for 7 years (anonymized)
- Legal hold data for disputes or investigations
- Encrypted backups retained up to 30 days (automatic purge)
3. Deletion Timeline
- Day 0: request received; confirmation sent
- Days 1-2: account disabled; personal data removal begins
- Days 3-5: app data removal; logs and support data purged
- Day 6-7: final cleanup and verification
- Day 8-30: encrypted backups automatically expire
4. Active Subscriptions
- Delete immediately: access ends now; no refund for remaining days
- Wait until expiry: use remaining access, then delete
- Auto-renewal is canceled when deletion begins
- Refunds only within 24 hours of a new subscription
5. Can You Change Your Mind?
Reversal Window (7 Days)
- Log in within 7 days
- Select Cancel Deletion
- Account restored (some usage data may not return)
After 7 days, deletion is permanent and cannot be reversed.
6. Special Cases
Deceased user requests require documentation (death certificate and proof of relationship). Email legal@margkgb.com with subject "Deceased User Account Deletion". Processing within 14 days.